FAQ

Orders & Customization

What’s your MOQ?

Flexible quantity. Small trial orders are acceptable.

Can I customize logo, packaging & specs?

Yes, full OEM&ODM service, adjust grit, size, formula, package as your demand.

Can I mix multiple abrasives in one order?

Mixed loading of flap disc, cutting wheel, polishing powder etc. is acceptable.

Quality & Certificates

What products do you supply?

Flap disc, cutting wheel, sanding cloth, sanding belt, grinding wheel, sanding disc, sanding paper, polishing compound, polishing slurry, polishing powder.

How do you guarantee quality?

Strict raw material & finished batch inspection, wear & safety tests before shipment.

What certifications do you have?

CE, ISO, MSDS; we can apply for other market certificates per your request.

Delivery & Shipment

What’s the lead time?

15-30 working days after deposit confirmation.

Shipping options?

Sea, air, DHL/FedEx express; support FBA & door-to-door delivery.

How to track cargo?

We send tracking docs & shipment photos once goods are dispatched.

Factory & Cooperation

Are you a real factory?

Yes, We own independent workshop, production lines and stable monthly capacity.

Which industries use your abrasives?

Metal, stainless steel, woodwork, auto repair, jewelry, mold polishing.

Can I visit your factory?

Welcome factory audit, inform us your schedule in advance.

Warranty & After-sales

Do you offer quality warranty?

Yes. For factory-caused defects, we provide re-production or compensation.

How to get polishing technical support?

Our team offers free matching grinding & polishing solutions for different materials.

Response speed for inquiries?

We reply all messages within 24 working hours via WhatsApp/Email/Facebook.